Last Updated: 8 sept 2024

 

CONFESS is located in the UK. By displaying products on the site, CONFESS is making an offer to sell such products only to those who are legally capable of accepting and do accept such offer in UK  on the terms and conditions set out herein. If you place an order for products shown on the Site, your order will be deemed an acceptance in UK of such offer pursuant to these Terms of Use.

The information provided on this site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation thereof or of any place or which may subject CONFESS and its affiliates to any regulatory requirement within such jurisdiction or country.

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1. General Information

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    •    Company Name: IKENAYA LTD (trading as CONFESS)

    •    Company Number: 10966382

    •    Email Address: infoconfess@gmail.com

    •    Governing Law: These terms are governed by the laws of England and Wales.

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2. Acceptance of Terms

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By accessing or using our website (www.confessfashion.com), you agree to these terms and conditions. If you do not agree with these terms, you must not use our website.

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3. Products and Services

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    •    All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

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    •    Prices for products are listed on the website and are subject to change without notice. All prices include VAT unless otherwise stated.

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    •    We aim to ensure that the descriptions, images, and prices of products are accurate, but errors may occur. In the event of an error, we

will inform you as soon as possible and give you the option to reconfirm or cancel your order.

 

4. Orders and Payments

 

    •    All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation email. This email does not constitute acceptance of the order; it is simply acknowledgment of receipt.

    •    Payment must be made at the time of ordering via the payment methods offered on the website. We accept major credit and debit cards.

    •    If we are unable to fulfill your order for any reason, we will inform you by email and refund any payment you have made.

 

5. Shipping and Delivery

 

    •    We offer standard and express shipping options. Delivery times may vary depending on your location and the availability of the product.

    •    We are not responsible for any delays caused by shipping couriers or events beyond our control.

    •    Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

    •    Shipping charges are non-refundable.

 

6. Returns and Refunds

 

    •    You have 14 days from the date of delivery to return your item for a full refund or exchange. Items must be returned in their original condition, unworn, and with all tags attached.

    •    To initiate a return, please contact us at infoconfess@gmail.com with your order details.

    •    We do not cover return shipping costs unless the product is faulty or incorrect.

    •    Refunds will be processed within 14 days of receiving the returned item and will be made to the original payment method.

    •    Sale items are non-refundable unless faulty.

 

7. Intellectual Property

 

    •    All content on this website, including images, text, and graphics, is the property of CONFESS and is protected by copyright and other intellectual property laws.

    •    You may not copy, distribute, or create derivative works of any content on this website without prior written permission from us.

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8. Limitation of Liability

 

    •    We are not responsible for any indirect, consequential, or incidental damages arising from the use of our website or products.

    •    Our liability for any claim related to the purchase of products is limited to the purchase price of the item.

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9. Privacy and Data Protection

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    •    We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

    •    By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

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10. Changes to Terms and Conditions

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We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them regularly.

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11. Contact Information

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For any questions or concerns regarding these terms and conditions, please contact us at:

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    •    Email: infoconfess@gmail.com

    •    Mailing Address: [Insert Company Address]

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Thank you for shopping with CONFESS!

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Would you like to add more specific details or clauses to this document? For instance, if you have specific policies for international shipping, promotions, or special discounts.

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12. International Shipping

 

    •    We ship to various international locations. Shipping costs and delivery times will vary depending on the destination country.

    •    Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are not included in the purchase price or shipping fees. These charges are the responsibility of the customer and must be paid upon delivery.

    •    We are not responsible for any delays caused by customs clearance processes.

    •    Please ensure your delivery details are correct for international shipping; we are not responsible for incorrect addresses or delivery issues arising from this.

 

13. Promotions and Discounts

 

    •    Promotional Offers: From time to time, we may offer promotions or discounts. These promotions are subject to specific terms and conditions, which will be outlined at the time of the offer.

    •    Discount codes must be entered at checkout to be applied to your order. They cannot be applied to past purchases.

    •    Promotions are non-transferable and cannot be exchanged for cash.

    •    We reserve the right to cancel or modify promotions at any time.

 

14. Gift Cards

 

    •    CONFESS gift cards can be purchased on our website and are redeemable for products sold at www.confessfashion.com.

    •    Gift cards are non-refundable and cannot be exchanged for cash.

    •    If a purchase exceeds the gift card balance, the remaining amount must be paid by the customer using a valid payment method.

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15. Pre-Orders

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    •    Occasionally, we offer products for pre-order. When purchasing pre-order items, please be aware that payment is taken at the time of ordering, and delivery dates are estimates and may be subject to change.

    •    We will keep you updated on the expected delivery date of your pre-order items. If, for any reason, we are unable to fulfill the pre-order, we will issue a full refund.

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16. Customer Accounts

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    •    You may register an account on our website to save your details for future purchases. It is your responsibility to keep your login information confidential.

    •    We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion.

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17. User-Generated Content

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    •    If you submit any reviews, comments, or images (e.g., through social media platforms or product reviews), you grant CONFESS the right to use, reproduce, modify, and display such content for marketing and promotional purposes.

    •    Any content deemed inappropriate or offensive may be removed at our discretion.

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18. Dispute Resolution

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    •    In the event of any dispute related to these terms, the products sold, or the website’s operation, both parties agree to first attempt to resolve the dispute through informal negotiation within 30 days.

    •    If the dispute cannot be resolved informally, it will be submitted to mediation or arbitration under the laws of England and Wales.

 

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